Terms of Service - Chessiverse.com

1. About Our Terms

TL;DR: Read these terms before using Chessiverse. By using the platform, you agree to comply with these terms and related policies. Contact us with any questions.

1.1 These terms explain how you may use the Chessiverse platform, hereinafter collectively called "Chessiverse".

1.2 You should read these terms carefully before using Chessiverse.

1.3 By accessing or using Chessiverse or otherwise indicating your consent, you agree to be bound by these terms and the documents referred to in them.

1.4 If you do not agree with or accept any of these terms, you should stop using Chessiverse immediately.

1.5 If you have any questions about Chessiverse, please email us at support@chessiverse.com.

1.6 Chessiverse is provided by us, Chessiverse AB., with the registered office at Fleminggatan 21, 112 26, Stockholm, Sweden.

1.7 Your use of Chessiverse means that you agree with and must comply with our Acceptable Use Policy, our Privacy Policy, our Cookie Policy, and our Subscription Terms.

2. Using Chessiverse

TL;DR: Use Chessiverse for personal, non-commercial purposes. Keep your account details confidential. You're responsible for your account activity. We may suspend your access if terms are violated.

2.1 Chessiverse is for your personal and non-commercial use only.

2.2 You have the ability to create an account on Chessiverse by providing an email address and a password. You must treat them as confidential and not disclose them to any third party.

2.2.1 We have the right to disable any user identification code or password if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms.

2.2.2 If you know or suspect that anyone other than you knows your username and password, you must promptly notify us at support@chessiverse.com.

2.3 You agree that you are solely responsible for all activity on your Chessiverse account, including:

• all costs and expenses you may incur in relation to your use of Chessiverse, including purchases of access to digital content and subscription fees; and
• keeping your password and other account details confidential.

2.4 We may prevent or suspend your access to Chessiverse if you do not comply with any part of these terms.

2.5 You can ask us to delete your account at any time by email to support@chessiverse.com.

3. Ownership, Use, and Intellectual Property Rights

TL;DR: We own the content and intellectual property on Chessiverse. You can't use our trademarks or reproduce our content without permission.

3.1 Chessiverse and all intellectual property rights in it (including any digital content) are owned by us or the owners of the content. Intellectual property rights include but are not limited to rights such as copyright, trademarks, domain names, design rights, database rights, and patents. We reserve all of our rights in any intellectual property in connection with these terms.

3.2 Nothing in these terms grants you any legal rights in Chessiverse other than as necessary to enable you to access Chessiverse. You agree not to adjust, try to circumvent, or delete any notices contained on Chessiverse (including any intellectual property notices) and in particular any digital rights or other security technology embedded or contained within Chessiverse.

3.3 Trademarks: "Chessiverse" and the Chessiverse logo are our trademarks. Other trademarks and trade names may also be used on Chessiverse. The use of any trademarks on Chessiverse is not allowed unless you have our prior written permission.

3.4 You must not reproduce or make available any part of Chessiverse (including any digital content) online or to any other person in any way without our explicit prior email permission.

4. Reporting Infringements of Intellectual Property Rights on Chessiverse

TL;DR: Notify us if you find any content on Chessiverse that infringes on intellectual property rights.

4.1 We do what we reasonably can to ensure that we do not include on Chessiverse any content which infringes the intellectual property rights of other people. In the event that you consider any content on Chessiverse to infringe your copyright or other intellectual property rights, please notify us at support@chessiverse.com.

4.2 If you have a complaint regarding any digital content or any content uploaded or posted to Chessiverse by any user, please notify us and we will deal with it promptly.

5. Accuracy of Information and Availability of Chessiverse

TL;DR: We strive to keep Chessiverse accurate and available but can't guarantee it will always be bug-free or accessible.

5.1 While we try to make sure that Chessiverse is accurate, up-to-date, and free from bugs, we cannot promise that it will be. We take pride in the quality of the chess content on Chessiverse, but ultimately any reliance that you may place on the information on Chessiverse is at your own risk.

5.2 We love working to make Chessiverse widely available and will do everything we can to keep it going.

5.3 You may have certain legal rights when using Chessiverse. These are also known as 'statutory rights'.

5.4 While we try to make sure that Chessiverse is available for your use, we do not promise that Chessiverse is available at all times nor do we promise the uninterrupted use by you of Chessiverse.

6. Hyperlinks and Third-Party Sites

TL;DR: We link to third-party sites for convenience but aren't responsible for their content.

Chessiverse may contain links or references to third-party websites other than Chessiverse. Those links or references are provided for your convenience only. We have no control over third-party websites and accept no legal responsibility for anything contained in them. The display of any link and reference to any third-party website does not mean that we endorse that third party. Your use of a third-party site may be governed by the terms and conditions of that third-party site.

7. Limitation on Our Liability

TL;DR: We're not liable for unforeseeable losses or business-related losses.

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses that were not foreseeable to you and us when these terms were formed, or that were not caused by any breach on our part. Neither are we responsible for business losses and losses to non-consumers.

8. Events Beyond Our Control

We will have no liability to you for any breach of these terms caused by any event or circumstance beyond our reasonable control.

9. Rights of Third Parties

No one other than a party to these terms has any right to enforce any of these terms.

10. Variation

TL;DR: We can change these terms, and by continuing to use Chessiverse, you agree to the new terms.

No changes you propose to these terms are valid or have any effect unless we agree to them in writing. We reserve the right to vary these terms from time to time. Our updated terms will be displayed at this URL on Chessiverse, and we will notify you by email if you have provided it to us. By continuing to use and access Chessiverse following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms from time to time to verify such variations.

11. Assignment

We may transfer or assign your account to a sister, parent or subsidiary company, or to a company that buys our business or a portion of it. For example, we may transfer or assign your account to a company in the Chessiverse group of companies.

12. Disputes

TL;DR: We'll try to resolve disputes amicably. Swedish law applies. Respectful communication is expected.

12.1 We put a high value on good relations with you and the chess community in general. We will try to resolve any disputes with you quickly and efficiently.

12.2 If you are unhappy with us, please contact us as soon as possible.

12.3 If you and we cannot resolve a dispute using our complaint handling procedure, we will let you know that we cannot settle the dispute with you.

12.4 You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the 'Your Europe' portal.

12.5 Relevant Swedish law will apply to the Terms of Service and the Subscription Terms without regard to its conflicts of law principles. If you are a consumer resident in the European Union you may benefit from any mandatory provisions of the law of your country of residence and if you reside in a country in which this clause is prohibited by local law, this clause does not apply to you and does not deprive you of the protection of the mandatory provisions of the consumer protection laws in your country. Nothing in any of these Chessiverse Terms of Service affects your rights as a consumer to rely on such mandatory provisions of local law.

12.6 We expect our staff to be polite and respectful when dealing with you. We expect you to be respectful of them too. If you are abusive to our staff, or make any threats to our staff's safety or well-being (whether inside or outside of Chessiverse communication tools), we may decide to remove your ability to communicate with us using Chessiverse.

Chessiverse Subscription Terms

1. Subscriptions, Paid Features, Pricing And Availability

TL;DR: Subscription terms explain the benefits and features you get for a fee. We may change prices or features but will inform you in advance.

1.1 These Subscription Terms set out the terms under which certain benefits and features ("Paid Features") accessible for a fee on a subscription basis ("Subscription"), is sold by us through Chessiverse. Some of the subscriptions are renewable; others are indefinite or time-limited. We will display the basis on which your subscription is offered before you purchase it.

1.2 We may from time to time change our prices. Changes in price will not affect any Subscription that you have already purchased but will apply to any subsequent renewal or new Subscription. We will inform you of any change in price at least 14 days before the change is due to take effect. If you do not agree to such a change, you may cancel the Subscription as described in section 8.1.

1.3 Minor changes may, from time to time, be made to certain paid features, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues or rights restrictions. These changes will not alter the main characteristics of the Paid Features and should not normally affect your use of that Paid Feature. However, if any change is made that would affect your use of the paid features, suitable information will be provided to you.

1.4 Where any updates are made to paid features, that Paid Feature will continue to match our description of it as provided to you before you purchased your Subscription to access the Paid Feature. Please note that this does not prevent us from enhancing the paid features, thereby going beyond the original description.

1.5 We make all reasonable efforts to ensure that all prices shown on Chessiverse are correct at the time of going online.

2. Orders

TL;DR: Follow the steps to purchase a subscription. Ensure your information is accurate. If there's an issue, we'll contact you or refund your payment.

2.1 Chessiverse will guide you through the process of purchasing a Subscription. Before completing your purchase, you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.

2.2 If, during the order process, you provide us with incorrect or incomplete information, please contact us as soon as possible. If we are unable to process your order due to incorrect or incomplete information, we will contact you to ask you to correct it. If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your order. We will not be responsible for any delay in the availability of paid features that results from you providing incorrect or incomplete information.

2.3 In the unlikely event that we do not accept or cannot fulfil your order for any reason, we will explain why by email. No payment will be taken under normal circumstances. If we have taken payment, any such sums will be refunded to you as soon as possible and in any event within 14 days.

3. Payment

TL;DR: Pay for subscriptions in advance. If you miss a payment, access may be suspended. Contact us for billing issues.

3.1 Payment for Subscriptions must always be made in advance. Your chosen payment method will be charged when we process your order and send you a Subscription Confirmation by email (this usually occurs immediately and you will be shown a message confirming your payment).

3.2 We, via our payment provider Stripe, accept various payment methods depending on your location. All available payment methods are displayed during checkout.

3.3 If you do not make any payment due to us on time, we will suspend your access to the paid features. For more information, please refer to section 4.4. If you do not make payment within 7 days of our reminder, we may cancel the Subscription. Any outstanding sums due to us will remain due and payable.

3.4 If you believe that we have charged you an incorrect amount, please contact us at support@chessiverse.com as soon as reasonably possible to let us know. You will not be charged for paid features while availability is suspended.

4. Provision of Paid Features

TL;DR: Paid features are available immediately after confirmation. We may suspend features for technical reasons or non-payment. Serious breaches may result in suspension or termination.

4.1 Paid Features appropriate to your Subscription will be available to you immediately when we send you a Subscription Confirmation and will continue to be available for the duration of your Subscription (including any renewals).

4.2 In some limited circumstances, we may need to suspend the provision of paid features (in full or in part) for one or more of the following reasons:

• To fix technical problems or to make necessary minor technical changes; or
• To update the paid features to comply with relevant changes in the law, the requirements of anyone holding rights to the paid features, or other regulatory requirements.

4.3 If we need to suspend availability of the paid features for any of these reasons, we will inform you in advance of the suspension and explain why it is necessary. If the suspension lasts (or we tell you that it is going to last) for more than 7 days, you may end the Subscription as described below in section 8.2.

4.4 We may suspend provision of the paid features if we do not receive payment on time from you. We will inform you of the non-payment on the due date, however if you do not make payment within 7 days of our notice, we may suspend provision of the paid features until we have received all outstanding sums due from you. If we do suspend provision of the paid features, we will inform you of the suspension. You will not be charged for any paid features while provision is suspended.

4.5 We may suspend or terminate your Subscription if you breach Chessiverse terms of use (including these Subscription Terms). We value our engagement with the chess community and will make every effort to be sensible and proportionate when considering any breaches.

5. Renewal of Your Subscription

TL;DR: Subscriptions renew automatically unless you cancel before the renewal date.

If we have indicated to you at the time of purchase that your Subscription is one which is on an auto-renew basis, it will renew automatically until the end of the subscription period, unless you notify us prior to the renewal by email to support@chessiverse.com that you wish to cancel it (or unless terminated earlier in accordance with these terms), or arrange with your payment services provider to cease payments in respect of the Subscription.

6. Problems with the Paid Features

TL;DR: If paid features are faulty, we will repair or replace them. You may be entitled to a refund or compensation if we cannot fix the problem.

6.1 By law, we must provide paid features that are of satisfactory quality, fit for purpose, and as described. If any Paid Feature available through your Subscription does not comply, please contact us as soon as reasonably possible to inform us of the problem. Your available remedies will be as follows:

• If the Paid Feature has faults, you will be entitled to a repair or a replacement.
• If we cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund.
• If you can demonstrate that the fault has damaged your device or other digital content belonging to you because we have not used reasonable care and skill, you may be entitled to a repair or compensation. Please refer to section 6.3 for more information.

6.2 If there is a problem with any Paid Feature, please contact us at support@chessiverse.com to inform us of the problem.

6.3 Refunds (whether full or partial, including reductions in price) under this Section 6 will be issued within 14 calendar days of the day on which we agree that you are entitled to the refund.

6.4 Refunds under this Section 6 will be made using the same payment method that you used when purchasing your Subscription.

6.5 For further information on your rights as a consumer, please contact your local Citizens' Advice Bureau or Trading Standards Office.

7. Cancelling Your Subscription

TL;DR: Cancel during the 7-day trial to avoid charges. After that, no refunds, but you retain access until the period ends. Contact us for cancellations. Abusing cancellations may lead to refusal of future orders.

7.1 Subscriptions can be cancelled for any reason during the 7-day free trial period. If you cancel within this period, you will not be charged.

7.2 After the 7-day free trial period, you may cancel your Subscription at any time, however, we cannot offer any refunds and you will continue to have access to the paid features for the remainder of your current Subscription period (up until the renewal or expiry date, as applicable), at which time the Subscription will end.

7.3 If you allow a Subscription to auto-renew by mistake, please inform us as soon as possible. We will be able to cancel the Subscription and issue a full refund if informed within 7 days of the renewal.

7.4 If you wish to exercise your right to cancel under this Section 7, you may inform us of your cancellation in any way you wish. For your convenience, we offer a contact form on our website. Cancellation by email or by post is effective from the date on which you send us your message. If you would prefer to contact us directly to cancel, please use the following email: support@chessiverse.com. Be sure to provide us with your name, address, email address, and Subscription ID.

7.5 We may ask you why you have chosen to cancel and may use any answers you provide to improve our content and services. However, please note that you are under no obligation to provide any details if you do not wish to.

7.6 Refunds under this Section 7 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform us that you wish to cancel. However, if you purchased the subscription through an App store, like Apple, Google, etc., the App store will be responsible for handling all refunds and subscription changes or cancellations. In those cases, we will not be able to give refunds or make changes to subscriptions purchased through the App store. You must contact the App store support.

7.7 Refunds under this Section 7 will be made using the same payment method that you used when purchasing your Subscription.

7.8 If you repeatedly cancel orders or if we notice behavior that we reasonably consider represents an abuse of the cancellation right, we may refuse to accept further orders from you. If you ask for a refund for the second time over a Subscription, we will refuse the refund in itself due to abuse of the cancellation right.

8. Your Other Rights to End the Subscription

TL;DR: You can end your subscription if there are significant changes, extended feature suspensions, or breaches. You may get a prorated refund.

8.1 You may end the Subscription at any time if we have informed you of a forthcoming change to your Subscription or the paid features (as described in section 1.1), or to these Subscription Terms that you do not agree to. If the change is set to take effect or apply to you before the end of your current Subscription, we will issue you with a prorated refund equal to the remaining time left in that Subscription. If the change will not take effect or apply to you until the expiry of your current Subscription, the Subscription will end at the end of that Subscription period and you will continue to have access to the paid features until that date.

8.2 If we have suspended availability of the paid features for more than 7 days, or we have informed you that we are going to suspend availability for more than 7 days, you may end the Subscription immediately, as described in section 4.3. If you end the Subscription for this reason, we will issue you with a prorated refund.

8.3 You also have a legal right to end the Subscription at any time if we are in breach of it. You may also be entitled to a full or partial refund and compensation. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

8.4 Refunds under this Section 8 will be made within 14 calendar days of the date on which your cancellation becomes effective, using the same payment method that you used when purchasing your Subscription.

9. Our Liability to You

TL;DR: We're liable for foreseeable losses due to our breach or negligence. We aren't liable for business losses or damage caused by not following our instructions.

9.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Subscription Terms or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Subscription is created. We will not be responsible for any loss or damage that is not foreseeable.

9.2 Our paid features are intended for non-commercial use only. We make no promise that the paid features are fit for commercial, business, or industrial use of any kind. We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

9.3 If, as a result of our failure to exercise reasonable care and skill, any digital content (including but not limited to paid features) from Chessiverse damages your device or other digital content belonging to you, we will either repair the damage or pay you appropriate compensation. Please note that we will not be liable under this provision if:

• The damage has been caused by your own failure to follow our instructions; or
• Your device does not meet any relevant minimum system requirements that we have made you aware of before you purchased your Subscription.

9.4 Nothing in these Subscription Terms seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents, or sub-contractors); or for fraud or fraudulent misrepresentation.

9.5 Nothing in these Subscription Terms seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

10. Contacting Us

If you wish to contact us with general questions or complaints or to cancel your Subscription, you may contact us by email at support@chessiverse.com.