Privacy Policy

Personal Data We May Collect About You

Information You Give Us Voluntarily

We collect certain personal data that you provide to us directly in the following ways:

• Creating an account: When you create a Chessiverse account and populate your profile, we collect certain information. If you sign up directly, we will ask for your email and password for your account.
• Making purchases: If you choose to purchase a subscription, we require that you provide additional information as required by the selected payment method. This information is collected and stored by our third-party payment processors.
• Contacting us: Additionally, we will obtain your personal data when you send us feedback or contact us for any reason. The personal data we collect may include your name, username, email address, phone number, physical address, and the contents of your communication which can include any information you choose to provide. We will only use that information for the purpose of providing the service or support requested.
• Registering for online tournaments, signing up to receive newsletters from us, or completing a survey: When you engage in any of these activities, we may collect your name, email address, and phone number as well as your past chess experience, rank, and any other information you provide to us as part of that request (such as information about your user experience in response to a survey).
• Sharing user-generated content: We collect any information provided to us when you write comments on a course page; post to another Chessiverse user's profile; or chat with other users, students, and coaches.
• Inviting others to try Chessiverse: If you invite a friend to use Chessiverse or if you are invited in this way, we will collect and store the invitee's email address in order to enable us to send an invitation. We will also let the invitee know who invited them to use Chessiverse and let them request that their information be deleted from our systems.
• Connecting with other chess platforms: If you have an account on another chess platform different from Chessiverse such as Lichess, Chess.com, etc., and you choose to connect it with your Chessiverse account, you will grant us access to the username you provide to us and all your information publicly available on the chess platform so we can process it to customize your experience on Chessiverse and provide you with new features.

Information We Collect Automatically

We may also collect certain information automatically as you navigate our Services through the use of cookies and similar technologies. For example, we may monitor how many times you visit, which pages you go to, traffic data, and location data. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can disable cookies, limit the types of cookies you allow, or set your browser to alert you when cookies are sent. Please refer to the guidance offered by your chosen web browser if you'd like help managing your cookie preferences.

Analytics and Advertising

We also partner with third parties who provide analytics services and serve advertisements on our behalf across the Internet and in mobile applications. These third-party service providers may use cookies and similar technologies of their own to track your engagement with our Service as well as our online advertising and email marketing campaigns and permit us and them to analyze and track data, determine the popularity of content, learn about which ads you see and click, and better understand your online activity.

For further information on our use of cookies, please see our Use of Cookies section below.

Information We Collect from Other Sources

• Payment processors: When you purchase digital content or subscriptions from Chessiverse, your payment card information is provided directly to our third-party payment processor (Stripe) which encrypts all payment transactions. We do not store your payment card details nor do we share financial details with any third parties. However, we may receive limited information about you from our payment processors such as your name, address, zip code, and the last four digits of your payment card.
• Another Chessiverse user: We may collect your personal data from another Chessiverse user if that user provides us with your email address in order to invite you to try Chessiverse or provides other information about you through our chat or public forum features.
• Third-party services: We depend on certain third-party services that are used in connection with our Service. Please be aware that these third-party services may make certain information available to Chessiverse. This can include information necessary to facilitate the integration as well as any additional information the provider chooses to share with Chessiverse or which you have permitted the provider to share through your privacy settings. You should check the privacy settings and privacy policies of these third-party services to understand what information may be shared with Chessiverse. We may combine the information we collect about you from these various sources. If a combination of information that we collect identifies you as an individual, we will treat the combined information as personal data.

How We Use Your Personal Data

We process your personal data for the purposes of providing the agreed services to you if you are or become a Chessiverse user and for related legitimate business activities such as:

• facilitating subscriptions, and potentially future digital chess content purchases;
• billing you;
• to help us identify you and any accounts you hold with us;
• responding to your requests, inquiries, comments, and suggestions;
• communicating with you about the services, and providing news and information we think will be of interest to you;
• providing notifications, including through push notifications (if enabled);
• posting testimonials;
• publishing the names of tournament winners or high performers;
• administrative purposes;
• fraud prevention and detection;
• customizing Chessiverse and its content to your particular preferences;
• to notify you of any changes to Chessiverse or to our services that may affect you;
• statistical analysis;
• improving our services; and
• carrying out any other purpose described to you at the time the information was collected.

We will ask for your specific consent if we additionally intend to use your information for any of the following purposes:

• research, and behavioral analysis;
• customer profiling and analyzing your purchasing preferences;
• marketing—see Marketing and opting out, below;
• communicating with you about products, services, offers, promotions, and events we offer and providing news and information we think will be of interest to you;

Marketing and Opting Out

If you have given permission, we may contact you by email about products, services, offers, promotions, and events we think may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. For more details see Your rights, below.

Disclosure of Your Personal Data

To achieve the purposes mentioned in this Privacy Policy and Notice and to the extent necessary, we may disclose your personal data to Chessiverse's agents, service providers, and other affiliated companies, hereunder affiliates. These third parties may include, amongst others, financial institutions, technological and analytical service providers, advertising and marketing-related partners, and other service providers.

We may also share your personal data with any corporate purchaser or prospect to the extent permitted by law as part of any merger, acquisition, sale of assets, or transition of service to another provider, as well as in the event of insolvency, bankruptcy, or receivership in which personal data would be transferred as Chessiverse's asset.

Lastly, we may share your personal data in order to comply with Chessiverse's legal obligations, court orders, or other legal processes, to comply with a request from our regulators, governmental requests, or any other legally enforceable demand.

For service efficiency purposes, some of these affiliates and third parties are located in territories outside the EU/EEA, and from time to time we may transfer your personal data to a third country not being approved by the European Commission as a safe country for such transfer (adequacy decision). Whenever applicable Chessiverse will use the Standard Contractual Clauses to ensure an equivalent level of protection as granted within the EU/EEA or other lawful grounds for carrying out said transfer.

Keeping Your Data Secure

We will use appropriate technical and organizational measures to safeguard your personal data. For example:

• Access to your account is controlled by a password and username that are unique to you; and
• We store your personal data on secure servers.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. It remains your responsibility to:

• Ensure nobody else uses Chessiverse while you are logged into your account (we advise our users to take extra care when using public computers/devices and to NOT leave themselves logged in; it is your responsibility to ensure this does not happen);
• Log out and exit your account on Chessiverse when you are not using it, on any private and/or public computer or device; and
• Keep your password and any account details or access details secret and to yourself.

Our payment services provider may store your information outside the European Economic area but do so with appropriate safeguards.

Profiling

We may use profiling techniques to propose to you certain content types or titles. We do this on the basis of your usage patterns of Chessiverse, including previous purchases.

Use of Cookies

A cookie is a small text file that is placed onto your device when you Chessiverse. We use cookies to:

• Recognize you whenever you visit Chessiverse (this speeds up your access to the Service as you do not have to log on each time);
• Obtain information about your preferences;
• Carry out research and statistical analysis to help improve our content, products, and services and to help us better understand our visitor requirements and interests;
• Make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser, and/or other internet log information, this will generally not identify you personally.

In most cases, we will need your consent to use cookies on Chessiverse. This is done through a cookie banner included on the Chessiverse website landing page, where you will be asked to accept or decline cookies that are set for purposes related to marketing and personalization. If you change your mind in the future about letting us use cookies, you can modify the settings on our webpage (link on the footer via Cookie Preferences) or in your browser to reject cookies or disable cookies completely.

Description of Cookies

The table below is designed to provide more information about the cookies we use and why:

Chessiverse may also use third-party vendor re-marketing, by means of Facebook Ads and Google Adwords tracking cookies. The third-party vendors, including Google, whose services we use, will place cookies on users' web browsers in order to serve ads to the user based on the user's past visit to our website. This allows us to make special offers and continue to market our services to those who have shown interest in our Service.

This means we may show ads to you across the internet, specifically on Facebook and the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of these re-marketing systems.

How to Turn Off Cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of Chessiverse. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.

To opt-out of Google Analytics, visit this webpage – https://tools.google.com/dlpage/gaoptout

Information About Other Individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

• give consent on his/her behalf to the processing of his/her personal data; and
• receive on his/her behalf any data protection notices;

Do Not Use Chessiverse for Private and Sensitive Data

Chessiverse is a tool to help you improve your chess learning. We do not wish for Chessiverse to be used for the processing of any sensitive data. Do not use Chessiverse to share with any user any personal contact information like your phone number or street address. Do not use Chessiverse to send or store any item revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.

Links to Other Sites

Chessiverse does and may contain links to other websites. This Policy applies only to our Services, so when you visit other websites or applications please read their privacy policies, as we cannot accept any responsibility for breaches or issues you may have in relation to privacy once you leave our website.

What is the Legal Basis for Our Processing Your Personal Data

The laws in some jurisdictions require companies to tell you about the legal grounds they rely on to use or disclose your personal data. To the extent those laws apply, our legal grounds are as follows:

• Consent: In some cases, the legal basis for processing your personal data is your consent. For example, if you agree to us emailing you with marketing information. Any consent you provide may be withdrawn at any time by emailing support@chessiverse.com. If you withdraw your consent, and we do not have another legal basis for processing your information, we will stop processing your personal data.
• Contractual Necessity: In other cases, the processing will be necessary for the purposes of honoring our contractual commitments to you, such as providing you with the Services referred to in our Terms of Use.
• Legitimate Interests: We may process personal data in accordance with our legitimate interests in providing and developing our Services to you and other users—provided that those interests are not outweighed by your rights and interests. If you think that your rights and interests outweigh our legitimate interests in providing our Services, please let us know by emailing us at support@chessiverse.com.
• Legal Obligations: We may also process your data where this is necessary to allow us to comply with our legal obligations.

Your Rights

You may choose not to provide us with personal data and you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to browse the pages of chessiverse.com, but we will not be able to provide you with the Chessiverse service.

You have the right to ask us not to process your personal data for marketing purposes.

You have the right to access information we hold about you, together with an explanation of the categories of data being processed, the purposes of such processing, and the categories of third parties to whom the data may be disclosed. You can also require us to provide you details of the period for which the data will be stored (or the criteria used to determine that period) and information about your other rights regarding our use of your data. We will provide you with the information within one month of your request unless doing so would adversely affect the rights and freedoms of others. That would include, for example, another person's confidentiality or intellectual property rights. We'll tell you if we can't meet your request for that reason. If you wish to exercise this right, please send a request to dpo@chessiverse.com.

You also have the following rights:

• The right to require us to rectify any inaccurate personal data concerning you.
• The right to be 'forgotten' by us and have us erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of the Service.
• The right to object to us using your data for the purposes of profiling you or making automated decisions about you. We may use your data to determine whether we should let you know information about the Service which might be relevant to you. Otherwise, the only circumstances in which we will do this is to provide you with the Chessiverse service.
• The right to ask us to port your data to another service (if technically feasible) or to provide you with a copy of data we hold about you in a structured, commonly used machine-readable format so that you can provide it to them. We will do so to the extent that we are required to under applicable laws, but not to the extent that this involves disclosing data about any other individual.

You can also exercise these rights at any time by contacting us at dpo@chessiverse.com. To the extent that it does not involve disproportionate effort on our part, if you exercise any of the above rights, we will tell any third parties to whom we have passed your data.

Additionally, you have the right to lodge a complaint regarding our use of your data with the supervising authorities. However, we invite you to contact us with any concerns, as we would be happy to try to resolve them directly. EU residents should address any complaint to their respective data protection authorities.

How Long We Keep Your Data

We will retain personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Updates to This Policy

If we change our Privacy Policy, we will post any changes on this page. You should check this page occasionally to ensure you are happy with any changes to this policy. If you have created a Chessiverse account, we will notify you of any material changes to this policy by email or by a notification in your Chessiverse account.

Your continued use of the Services after the revised Privacy Policy has become effective indicates that you have read, understood, and agreed to the current version of this Privacy Policy, to the extent permitted by law.

Our Contact Details

We welcome your feedback and questions. If you wish to contact us, please send an email to support@chessiverse.com.

If you wish to contact our Data Protection Officer, please send an email to dpo@chessiverse.com.

Chessiverse AB is a limited company registered in Sweden, and our registered office is at Fleminggatan 21, 112 26, Stockholm, Sweden.